At Reimagined Media, we harness the power of AI and cutting-edge web design to elevate your business's digital presence.
Streamline your operations with intelligent automation that saves time and boosts efficiency.
Enhance your online visibility with websites designed to rank and convert.
Automate your lead generation process and watch your business grow effortlessly.
Join us at Reimagined Media and let us help you navigate the digital landscape with innovative solutions tailored to your business needs.
By accessing or using the Reimagined Media website (reimagined.media) or engaging our services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our website or services.
These Terms constitute a legally binding agreement between you ('the User' or 'Client') and Reimagined Media, a sole proprietorship operating in South Africa.
Reimagined Media provides website design, development, branding, and AI-powered business automation services for small to medium businesses. Our service offerings include, but are not limited to:
• Custom website design and development
• AI web chatbot, WhatsApp chatbot, and voice chatbot solutions
• Search engine optimisation (SEO) and digital strategy
• Brand identity design including logos, letterheads, and marketing materials
• Ongoing website maintenance and support packages
The specific scope of each engagement is defined in a separate Service Agreement or quotation provided to the Client.
By using our website, you agree to:
• Use the website for lawful purposes only
• Not engage in any conduct that could damage, disable, or impair the website
• Not attempt to gain unauthorised access to any part of our website or systems
• Not transmit any content that is offensive, defamatory, obscene, or otherwise objectionable
• Not use our website to distribute spam, malware, or malicious code
All content on the Reimagined Media website- including text, graphics, logos, images, and design elements- is the property of Reimagined Media and is protected under applicable South African and international intellectual property laws. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.
Upon receipt of full and final payment for a project, the Client receives full ownership rights over the completed website and design deliverables as specified in the Service Agreement. Reimagined Media retains the right to display completed work in its portfolio and marketing materials.
Our work may incorporate third-party frameworks, plugins, or licensed assets. Where such components are used, their respective licence terms apply. Reimagined Media will advise Clients of any material third-party licences applicable to their project.
Our website may contain links to external websites or integrate with third-party platforms (e.g., payment gateways, AI platforms, hosting providers). We are not responsible for the content, privacy practices, or performance of these external services. Use of third-party services is at your own risk and subject to their respective terms.
To the fullest extent permitted by applicable law:
Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded under South African law.
Payment terms for services are set out in the applicable Service Agreement or quotation. Generally:
Reimagined Media reserves the right to suspend or terminate services where payment obligations are not met.
Both parties agree to maintain the confidentiality of any proprietary, sensitive, or business-critical information shared during the course of a project. This obligation survives the termination of any service agreement.
Reimagined Media processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using our website or services, you consent to such processing as described in our Privacy Policy. Our Privacy Policy forms part of these Terms and is incorporated herein by reference.
Any content, materials, or feedback you submit to Reimagined Media in connection with your project may be used by us for service delivery, improvement, and portfolio purposes (subject to confidentiality obligations). You confirm that you own or have the necessary rights to any materials you provide to us.
These Terms of Use are governed by the laws of the Republic of South Africa. Any disputes arising from the use of our website or services shall be subject to the non-exclusive jurisdiction of the South African courts.
Where services are provided to international clients, applicable international consumer protection laws may also apply.
Reimagined Media reserves the right to update or amend these Terms of Use at any time. Revised terms will be posted on this page with a new 'Last Updated' date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
We reserve the right to suspend or terminate your access to our website or services at any time, without notice, if you breach these Terms or engage in conduct that is harmful to Reimagined Media or its clients.
For any questions regarding these Terms of Use, please contact us:
Reimagined Media
Email: enquiries-za@reimagined.media
Phone: 0615160184
By using reimagined.media, you acknowledge that you have read, understood, and agree to these Terms of Use.
1. Introduction
Reimagined Media ('we', 'our', or 'us'), a website design and AI automation agency, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services. We operate primarily in South Africa and comply with the Protection of Personal Information Act 4 of 2013 (POPIA). As we expand internationally- including into the United States- we are also guided by applicable international privacy frameworks.
2. Information We Collect
2.1 Personal Information
We may collect personal information you voluntarily provide, including:
Ø Full name and business name
Ø Email address and telephone number
Ø Billing and physical address
Ø Payment information (processed via secure third-party gateways)
Ø Project briefs, content, and materials you share with us
2.2 Non-Personal Information
We may automatically collect non-personal data when you visit our website, including:
Ø IP address and browser type
Ø Operating system and device information
Ø Pages visited, time spent on pages, and referring URLs
Ø Cookie data and usage analytics via tools such as Google Analytics
3. How We Use Your Information
We use the personal information we collect for the following purposes:
Ø To provide, operate, and improve our website design, development, and AI automation services
Ø To communicate with you regarding your project, quotes, invoices, and support requests
Ø To send you service updates, newsletters, or promotional material (where you have consented)
Ø To process payments and maintain accurate financial records
Ø To comply with our legal obligations under POPIA and other applicable legislation
Ø To protect the rights, property, and safety of Reimagined Media and its clients
4. Legal Basis for Processing (POPIA)
Under POPIA, we process your personal information on the following lawful bases:
Ø Contract: Contractual necessity — to deliver the services you have requested
Ø Consent: Your explicit consent, where required
Ø Legal Obligation: Compliance with a legal obligation
Ø Legitimate Interest: Our legitimate business interests, where these do not override your rights
5. Data Sharing and Third-Party Services
We do not sell your personal information. We may share your information with trusted third parties solely to facilitate our services:
Ø Payment processors (e.g., PayFast, PayPal, EFT providers) for billing purposes
Ø Cloud hosting and storage providers for website and file management
Ø Email service providers for client communications
Ø Analytics platforms (e.g., Google Analytics) to understand website usage
Ø AI tool providers used in delivering our automation services. All third-party service providers are required to handle your information in accordance with applicable privacy laws and are prohibited from using it for their own purposes.
6. Data Protection and Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include secure servers, encrypted communications SSL/TLS), and access controls. However, no method of internet transmission or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights:
Ø Access: Request access to the personal information we hold about you
Ø Correction: Request correction of inaccurate, irrelevant, or outdated information
Ø Deletion: Request deletion of your personal information, subject to legal retention requirements
Ø Objection: Object to or restrict the processing of your personal information
Ø Withdrawal: Withdraw consent at any time (where processing is based on consent)
Ø Complaints: Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at:
enquiries-za@reimagined.media
8. International Data Transfers
As we expand services to the United States and other regions, your data may be transferred to and processed in jurisdictions outside South Africa. We will ensure such transfers comply with applicable laws and that appropriate safeguards are in place.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect usage data. You may
configure your browser to refuse cookies; however, doing so may affect certain functionality of our website.
We use the following types of cookies:
Ø Essential cookies required for the website to function
Ø Analytics cookies to understand how visitors interact with our site
Ø Marketing cookies (where you have consented) to display relevant content
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
11. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Billing and financial records are retained for a minimum of five years in accordance with South African tax and financial regulations.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be published on our website with a revised 'Last Updated' date. Your continued use of our services after any changes constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact:
Reimagined Media
Email: enquiries-za@reimagined.media
Phone: 0615160184
You also have the right to lodge a complaint with the Information Regulator of South Africa at inforeg.org.za.